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Terms and conditions.

Occupancy: Occupancy shall normally be from 3.00pm on the day of arrival to 10.00am on the day of departure, unless special arrangements have been made. However, in these exceptional times of Covid-19 we request that you do not arrive before 5.00pm so that we are able to thoroughly clean and sanitise Oakroyd.

Bookings are subject to the following terms and conditions as agreed to at the time of booking.

1.       BOOKING
 
         i.            The contract entered into is between Mr & Mrs DH Payne, (referred to as ‘us’ or ‘we’) the owners of the self-catering holiday bungalow “Oakroyd” and the person signing the booking form, referred to as the guest.
       ii.            We reserve the right to accept or decline bookings entirely at our discretion.
     iii.            We offer you the option of provisionally holding a booking if you contact us by e-mail or telephone. We will hold the booking for you for 7 days. If you don’t confirm your booking by that time, the booking will be assumed to have been cancelled.
     iv.            When a guest submits a booking via the online booking system, they will receive an automatically generated booking summary by e-mail to the e-mail address provided in the booking form. This does not form a contract between the parties.
       v.            The guest’s contract with us commences when we receive payment and issue the guest with confirmation of booking either by e-mail or letter.
     vi.            This contract binds all members of the guest’s party and the first named person on the booking form is responsible for ensuring that the terms and conditions are adhered to by all of the other guests.
    vii.            The person in charge of the party must be at least 18 years old. The first person named on the booking form must ensure that they have read and understood the terms and conditions. If they have any queries they should contact us.
  viii.            You must ensure that you have told us the correct number of guests at the time of booking and must inform us of any changes prior to arrival.
      ix.            We can only discuss your booking with you (including changes). We can’t discuss your booking with another member of your party unless you give us written permission to do so.  
       x.            You must ensure that the maximum number of people occupying Oakroyd does not exceed the maximum of 4. Children under 2 years of age do not count. 
      xi.            You must not bring additional camp beds to Oakroyd or allow tents, campervans or caravans at Oakroyd.
    xii.            We set the maximum occupancy limits in line with the facilities, space and equipment and in order to comply with applicable health and safety and regulatory requirements. We reserve the right to require you to leave the premises (without any refund or compensation) if you exceed the maximum occupancy limits as described in this section.
  xiii.            The period booked will be stated on the booking confirmation provided by the guest and cannot be exceeded unless we have given written approval. The guest will be liable for the cost of whatever nature is incurred because of an unauthorised extension.

 

2.       PAYMENT
                                             i.            For bookings made more than 4 weeks in advance a non-refundable deposit of 50% is payable at the time of booking.
                                           ii.            Payment can be made online by Visa and Mastercard. These payments are securely made through Stripe. We can also take direct bank transfer. Payment can also be made by cheque made payable to HRJ Payne and sent to the following address:- “Trevell”; 7, Trelispen Park; Gorran Haven; St. Austell; Cornwall. PL26 6HT
                                         iii.            The balance is payable no later than 4 weeks prior to the start of the guest’s holiday by the payment methods listed above. You will be sent a reminder by e-mail or post to pay the balance before it is due. 
                                         iv.            A receipt will be issued on receipt of the deposit and again on receipt of the balance.
                                           v.            For bookings made less than 4 weeks before arrival, then full payment will be due at the time of booking.
                                         vi.            Where a guest fails to pay their balance by the due date, the booking may be cancelled and the deposit retained.
                                        vii.            If a refund is due to a guest, the payment will be made to the card used for the initial booking or a transfer to the guest’s bank account.

 

3.       GUESTS OBLIGATIONS.
                                                         i.            On arrival, any noted damage to the property or its contents should be reported to us immediately, otherwise it will be assumed that any damage has been caused by the guest.
                                                       ii.            The guest is responsible for taking care of the property and reporting to us immediately, any breakages or damages incurred during their holiday.
                                                     iii.            If there are any breakages during the guests stay, the items should be replaced before the guests leave.
                                                     iv.            The guest is responsible for paying for any damage to the property or its contents caused by you or any member of your party. 
                                                       v.            The guest is responsible for the whole property during their stay and they must keep its contents clean and tidy and leave them in the same condition as when they arrived.
                                                     vi.            The numbers of guests staying at Oakroyd must not exceed the number stated on the booking form, unless we have been notified in advance.
                                                    vii.            The supervision of children, babies and any adults requiring care remains the guest’s responsibility at all times.
                                                  viii.            Oakroyd must be used for holiday purposes only and for no other purpose.
                                                      ix.            You mustn’t use Oakroyd, or allow it to be used for any dangerous, offensive, noisy, illegal or immoral activities.
                                                       x.            You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
                                                      xi.            Smoking is not permitted in any part of Oakroyd. Please note that smoking includes use of vapours or e-cigarettes.
                                                    xii.            You and members of your party must not use candles, fireworks or Chinese lanterns at Oakroyd.
                                                  xiii.            You must not use a barbecue or fire pit at Oakroyd, apart from the one we have provided. You must not create your own fire at Oakroyd.
                                                  xiv.            Unfortunately, dogs or other domestic pets are not allowed at Oakroyd. Assistance dogs are permitted, but you must tell us at the time of booking that you intend to bring an assistance dog with you. Assistance dogs are not permitted on the furniture and all dog mess must be removed from the garden by the time of departure.
                                                    xv.            We highly recommend that you take out adequate and comprehensive Travel Insurance to protect yourself and your party. The Insurance Policy should include illness, injury and cancellation.
                                                  xvi.            To vacate Oakroyd by 10.00am on the date of departure, to close and lock the doors and windows and return the keys to the key safe.
                                                 xvii.            The guest agrees to adhere to all these terms and conditions.

 

4.       EVENTS BEYOND OUR CONTROL.
                                             i.            We take every care to ensure the accuracy of the property descriptions and any information provided is believed to be accurate in our marketing material. The photographs included on the website are for illustrative purposes only and are not a warranty of the quality of the holiday.
                                           ii.            We take every reasonable precaution to ensure that Oakroyd is fully compliant with current legislation and regulation.
                                         iii.            We will not be responsible for any failure on our part to perform our obligations under these terms and conditions that is caused by an event outside our control.
                                         iv.            An event outside our control means any act or event that is beyond our reasonable control, including, without limitation, severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by other third parties, terrorist attacks or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion or failure of public or private telecommunications networks.

 

5.       OUR OBLIGATIONS TO YOU.
                                             i.            If you are dissatisfied with the service you receive then you should notify us immediately so that a full investigation can be carried out and any necessary action taken.
                                           ii.            We will endeavour to rectify any issues during the guests stay if reported immediately during occupation.
                                         iii.            Guests have a legal obligation to mitigate their losses, therefore we cannot accept any request for compensation after the end of the holiday, if the complaints have not been notified to us during the stay and the opportunity to put things right has passed.
                                         iv.            We cannot be held responsible for any noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. 
                                           v.            We cannot be held responsible for the breakdown of mechanical equipment such as boilers or pumps nor for the failure of public utilities such as water and electricity.
                                         vi.            We adhere to a strict privacy policy and do not share our guest’s details with any third parties. We will only contact our guests with information about Oakroyd and the booking. Further details of our Cookie and Privacy policy are available on the website.
                                        vii.            Guests details are stored on the Inn Style Booking System in accordance with Inn Style’s Privacy Policies, details of which are available at innstyle.co.uk
                                      viii.            Third party rights are limited to the guests and owners only. Transfer of either party’s rights under this policy is not allowed without the approval of both parties.
                                          ix.            Enforcement rights and obligations are limited to the guests and owner of Oakroyd and not third parties. In enforcing one clause of the Terms and Conditions we do not waiver the right to enforce any other of the clauses at a later date.
                                           x.            Nothing in these terms will affect your legal rights in respect of your booking. Nothing in these terms is intended to limit our legal responsibility.

 

         i.            CANCELLATIONS AND CHANGES TO BOOKINGS.
       ii.            We do not expect to have to make any changes to your booking. However, sometimes bookings have to be changed or mistakes corrected. Owners have the right to do so and will contact you as soon as is reasonably practical by phone if the change is a major one or by e-mail or letter if the change is minor. We will explain what has happened and let you know about the change. However, we will have no further liability to you.
     iii.            If we have to cancel your booking or are prevented from providing the accommodation you have booked, you may choose to:
a.       Accept alternative dates – you will have to pay any difference in price if the rental rate is higher or be reimbursed if the cost is lower.
b.       Obtain a full refund of the amount already paid by you for the booking.

We will contact you to inform you of these options.

     iv.            We must be notified of any cancellations by telephone and then in writing as soon as possible. 
       v.            The booking will be considered cancelled with effect from the day that we receive written confirmation.
     vi.            If the guest cancels more than 4 weeks before it is due to start, then only the deposit will be forfeit, unless we manage to re-let Oakroyd for that period. If we manage to re-let Oakroyd, then your deposit will be returned, less a £10 administrative fee.
    vii.             If the guest cancels less than 4 weeks prior to the start of the holiday then the full balance is due and is not refundable.
  viii.            We strongly recommend that guests take out appropriate travel insurance for all members or their group. This should be comprehensive cover for illness, cancellation and injuries during your stay.
      ix.            If a guest needs to change a booking then we will do our best to offer you a suitable alternative, but we cannot guarantee that we will be able to meet any requests for changes. Additional charges may be charged or refunded if the alternative dates have a different rental rate.
       x.            No refunds are payable in the event that you cut short your stay, unless clause 6.xii applies.
      xi.            If one person in your party needs to cancel this will not affect the total cost of your booking.
    xii.            If you cancel your booking because of UK government public health measures mean you are not allowed to travel or you are prevented from using your booking you may choose to: 
a.       a. Accept alternative dates – you will have to pay any difference in price if the rental is higher or be reimbursed if the cost is lower.
b.       Obtain a full refund of the amount already paid by you for the holiday. 
You will have to contact us to access these options.              
  xiii.            In the event you or a member of your party have to extend your stay at Oakroyd because you have been required to remain in quarantine due to acquiring an infectious disease you will be liable for the full cost of the rental for your stay. You will also be liable to pay the rental of any guests who are unable to take their holiday because of your occupation. We will provide fresh linen and linen bags for used linens and towels. We will provide you with any extra cleaning materials you may need. We can arrange or supply you with the information to obtain medical supplies and groceries. 
                                           You will have to contact us to access these options.